Help Center 📚

Step 1: Sign Up

1. Visit pandawallets.com and click "Sign Up"
2. Choose a unique username (this cannot be changed later)
3. Create a strong password (minimum 8 characters, include numbers and symbols)
4. Optionally provide an email address for account recovery
5. Click "Create Account"

Step 2: Save Your Seed Phrase

Immediately after account creation, you'll be shown a 12-word seed phrase. This is the most important step!

1. Write down all 12 words in the exact order shown
2. Store this paper in a secure location (safe, locked drawer, etc.)
3. Never take a screenshot or save it digitally
4. Never share it with anyone, including PandaWallets staff
5. Confirm you've saved it by entering the words when prompted

Step 3: Explore Your Dashboard

After securing your seed phrase, you'll be taken to your dashboard where you can:

• View balances for all supported cryptocurrencies (BTC, ETH, USDT)
• Access deposit addresses and QR codes
• Initiate withdrawals to external wallets
• View transaction history
• Manage account settings

Step 1: Navigate to Deposit

1. Log in to your PandaWallets dashboard
2. Find the cryptocurrency you want to deposit (e.g., Bitcoin, Ethereum)
3. Click the "Deposit" button next to that cryptocurrency

Step 2: Get Your Deposit Address

You'll see:

• A unique wallet address (long string of letters and numbers)
• A QR code representing that address
• A "Copy Address" button for convenience

Important: Each cryptocurrency has its own unique address. Never send Bitcoin to an Ethereum address or vice versa!

Step 3: Send Cryptocurrency

From your external wallet or exchange:

1. Initiate a withdrawal/send transaction
2. Paste your PandaWallets deposit address as the destination
3. Enter the amount you want to send
4. Review the network fee
5. Confirm and send the transaction

Step 4: Wait for Confirmations

Your deposit will appear in your PandaWallets balance after blockchain confirmations:

• Bitcoin: 1-6 confirmations (10-60 minutes)
• Ethereum: 12-30 confirmations (2-15 minutes)
• USDT: 12-30 confirmations (2-15 minutes)

Step 1: Navigate to Withdraw

1. Log in to your dashboard
2. Click "Withdraw" in the navigation or on your dashboard
3. Select the cryptocurrency you want to withdraw

Step 2: Enter Withdrawal Details

• Destination Address: Paste the wallet address where you want to send the funds
• Amount: Enter the amount to withdraw (or click "Max" to withdraw everything)
• Network Fee: Review the estimated blockchain fee (automatically calculated)

Step 3: Review and Confirm

1. Carefully verify the destination address
2. Confirm the amount is correct
3. Review the network fee
4. Check the estimated arrival time
5. Click "Submit Withdrawal"

Step 4: Transaction Processing

Your withdrawal will show as "Processing" in your transaction history. The status will update to "Completed" once confirmed on the blockchain.

Problem: Transaction Not Appearing

Symptoms: You sent crypto but it's not showing in your PandaWallets balance.

Solutions:

• Check confirmations: Transactions need blockchain confirmations (1-30+ depending on currency). Check the transaction on a block explorer using your transaction ID.
• Verify correct address: Ensure you sent to the correct PandaWallets deposit address for that specific cryptocurrency.
• Wait for network congestion to clear: During high network activity, transactions can take longer than usual.
• Check minimum deposit: Very small amounts (dust transactions) may not be credited.

Problem: Transaction Stuck/Pending

Symptoms: Transaction shows as pending for an unusually long time.

Solutions:

• Low network fee: If you set a low fee, miners may deprioritize your transaction. Wait for network activity to decrease, or use Replace-By-Fee (RBF) if available.
• Network congestion: High blockchain activity can delay all transactions. Check current network status on block explorers.
• Unconfirmed parent transaction: If previous transactions are unconfirmed, new ones will wait. Resolve parent transactions first.

Problem: Wrong Address or Currency

Symptoms: Sent Bitcoin to an Ethereum address, or vice versa.

Solution:

• Contact support immediately: Email support@pandawallets.com
• Cross-chain recovery: In some cases (ERC-20 tokens to ETH addresses), recovery may be possible with private key access, but this requires technical expertise.
• Prevention is key: Always double-check addresses and currency types before confirming transactions.

Why is the 10% Requirement Necessary?

1. Prevents Bad Faith Actors

By requiring both parties to have "skin in the game," we ensure that participants are financially committed to the contract's success. It becomes economically unfeasible for scammers to deploy multiple fraudulent contracts.

2. Contract Enforcement Mechanism

If a party's balance falls below the 10% threshold, the contract can automatically trigger consequences such as pausing or termination, ensuring compliance throughout the contract duration.

3. Trust Through Verification

Both parties can verify that the other has sufficient liquidity before engaging in the contract, building trust without requiring personal relationships or reputation systems.

4. Reduces Fraudulent Activity

The financial barrier makes it expensive for malicious actors to deploy numerous scam contracts, protecting the PandaWallets community.

Example Scenario

Freelance Web Development Contract:

• Contract Value: $5,000 (paid in ETH)
• Client Requirement: Must maintain $500 (10%) in their wallet
• Freelancer Requirement: Must maintain $500 (10%) in their wallet
• Contract Duration: 30 days

If either party's balance drops below $500 at any point during the 30 days, the contract is paused and they're notified to restore liquidity. This ensures both parties remain committed throughout the project.

How Dispute Resolution Works

1. Dispute Filing: Either party can file a dispute through the PandaWallets platform or by contacting support
2. Evidence Submission: Both parties are given equal opportunity to submit evidence, documentation, and supporting materials
3. Review Period: Our escrow team reviews all submitted evidence within 3-5 business days
4. Neutral Assessment: We assess the dispute based on the original contract terms, agreed-upon conditions, and submitted evidence
5. Resolution Decision: A fair decision is made regarding fund distribution or contract continuation
6. Final Settlement: Funds are released according to the resolution decision, with full transparency to both parties

DO:

• ✅ Write it down on paper immediately
• ✅ Store it in a safe, locked drawer, or security deposit box
• ✅ Consider splitting it (6 words in one location, 6 in another)
• ✅ Use a metal backup (fireproof, waterproof seed phrase storage device)
• ✅ Keep multiple copies in different secure locations
• ✅ Tell a trusted family member where to find it (in case of emergency)