Privacy Policy

Last Updated: October 30, 2025

At PandaWallets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-custodial cryptocurrency wallet services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, username, password (encrypted)
• Communication Data: Messages sent to support@pandawallets.com
• Voluntary Information: Any information you choose to provide

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Cookies: See our Cookie Policy for details

1.3 Information We Do NOT Collect

• Private keys or recovery phrases (we have no access to these)
• Transaction details beyond what's visible on public blockchains
• Banking or payment information (non-custodial service)
• Government IDs or KYC documentation

2. How We Use Your Information

We use collected information for:

• Service Provision: Operating and maintaining PandaWallets
• Authentication: Verifying your identity when you log in
• Communication: Responding to support requests and sending service updates
• Security: Detecting and preventing fraud, abuse, or security incidents
• Improvement: Analyzing usage to improve our services
• Legal Compliance: Meeting legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

Purpose	Legal Basis
Service provision	Contract performance
Security and fraud prevention	Legitimate interest
Legal compliance	Legal obligation
Marketing communications	Consent (opt-in)

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

4.2 Limited Sharing

We may share information with:

• Service Providers: Cloud hosting, analytics (under strict data protection agreements)
• Legal Authorities: When required by law, court order, or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or asset sale

4.3 Blockchain Transparency

Blockchain transactions are public and permanent. Wallet addresses and transaction amounts are visible on public block explorers. We have no control over blockchain data.

5. Your Privacy Rights

5.1 GDPR Rights (EU Users)

If you are in the European Union, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure ("Right to be Forgotten"): Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time
• Lodge a Complaint: File a complaint with your local data protection authority

5.2 Australian Privacy Rights

If you are in Australia, you have rights under the Privacy Act 1988, including access and correction rights.

5.3 Exercising Your Rights

To exercise any of these rights, contact us at: support@pandawallets.com

We will respond within 30 days of receiving your request.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure password hashing (bcrypt/Argon2)
• Regular security audits and updates
• Access controls and authentication
• Firewall protection

However: No method of transmission or storage is 100% secure. You are responsible for securing your private keys and recovery phrases.

7. Data Retention

We retain your personal information for:

• Active Accounts: As long as your account remains active
• Inactive Accounts: Up to 2 years after last activity, then deleted
• Legal Requirements: Longer if required by law
• Backups: Deleted data may persist in backups for up to 90 days

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure adequate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Compliance with GDPR and equivalent regulations

9. Children's Privacy

PandaWallets is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately at support@pandawallets.com.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze platform usage
• Improve user experience

For detailed information, see our Cookie Policy.

You can control cookies through your browser settings. Disabling cookies may affect functionality.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of material changes via email or prominent notice on our platform.

Your continued use after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: support@pandawallets.com

Response Time: Within 30 days

14. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: support@pandawallets.com

15. Supervisory Authority

If you are in the EU and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

By using PandaWallets, you acknowledge that you have read and understood this Privacy Policy.

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