Frequently Asked Questions 💡

PandaWallets is a secure, non-custodial cryptocurrency wallet that puts you in complete control of your digital assets. We provide a comprehensive platform for managing, storing, and transacting with cryptocurrencies like Bitcoin, Ethereum, and USDT. Our mission is to empower users with privacy, security, and financial sovereignty while offering advanced features for both everyday users and those seeking more sophisticated cryptocurrency management tools. Whether you're new to crypto or an experienced user, PandaWallets delivers a seamless, anonymous, and secure experience.

Creating an account is simple:

• Click the "Sign Up" button on our homepage
• Choose a unique username and strong password
• Provide an email address (optional but recommended for account recovery)
• Your wallet is instantly created with support for multiple cryptocurrencies

No! We believe in privacy and anonymity. PandaWallets does not require KYC verification, ID uploads, or extensive personal information. We only ask for a username, password, and optional email address for account recovery purposes.

"Non-custodial" means that you control your private keys and we never have access to your funds. Unlike traditional exchanges that hold your cryptocurrency, PandaWallets never takes custody of your assets. You are the sole owner and controller of your funds at all times.

Depositing is straightforward:

• Log in to your dashboard
• Select the cryptocurrency you want to deposit (BTC, ETH, and USDT)
• Click "Deposit" to view your unique wallet address and QR code
• Send cryptocurrency from another wallet or exchange to this address
• Your funds will appear in your PandaWallets balance once confirmed on the blockchain

Deposit times depend on blockchain confirmation times:

• Bitcoin (BTC): 10-60 minutes (1-6 confirmations)
• Ethereum (ETH): 2-15 minutes (12-30 confirmations)
• USDT (Tether): 2-15 minutes (depends on network)

Times may vary during network congestion.

To withdraw cryptocurrency:

• Go to the "Withdraw" page from your dashboard
• Select the cryptocurrency and enter the amount
• Enter the destination wallet address
• Review the transaction details and network fee
• Click "Submit Withdrawal" to initiate the process

Withdrawals are processed automatically and broadcast to the blockchain. Your withdrawal will show as "Processing" until confirmed on the blockchain.

PandaWallets does not charge service fees! The only fees you pay are:

• Network fees: Required by the blockchain to process transactions (paid to miners/validators)
• Smart contract gas fees: For Ethereum-based contract deployments

We don't charge deposit fees, withdrawal fees, or monthly maintenance fees. What you see is what you pay.

Once a withdrawal has been broadcast to the blockchain, it cannot be cancelled or reversed. This is a fundamental characteristic of blockchain technology. Always double-check the destination address and amount before confirming a withdrawal.

Smart contracts on PandaWallets are self-executing agreements deployed on blockchain networks (primarily Ethereum). They're designed for settlements and compensation between parties, such as:

• Freelance payment agreements
• Service delivery compensation
• Escrow arrangements
• Milestone-based payments
• Dispute resolution frameworks

Once deployed, the contract automatically executes when predefined conditions are met, ensuring fairness and transparency.

The 10% liquidity requirement is a fairness mechanism that requires both parties in a smart contract to maintain 10% of the contract value in liquid cryptocurrency in their wallets at all times during the contract duration. Example: If you deploy a $1,000 smart contract for freelance work, both you (client) and the freelancer must maintain at least $100 in cryptocurrency in your PandaWallets accounts throughout the contract duration.

If your wallet balance falls below the 10% threshold:

• You'll receive a warning notification
• Your smart contract may be temporarily paused until liquidity is restored
• You can restore liquidity by depositing additional funds to meet the 10% threshold

It's crucial to maintain adequate liquidity throughout the contract duration.

Yes! PandaWallets can act as an escrow service upon request. When we serve as escrow:

• Funds are held in a secure escrow smart contract
• We verify contract conditions before releasing funds
• We provide dispute resolution if needed
• We ensure compliance with applicable regulations
• Both parties are protected throughout the transaction

Contact us at support@pandawallets.com to arrange escrow services for your contract.

To change your account settings:

• Log in to your dashboard
• Click on "Settings" in the navigation menu
• To change email: Enter new email and current password for verification
• To change password: Enter current password and new password (minimum 8 characters)

Note: Your username cannot be changed for security reasons.

If you forget your password:

• Click "Forgot Password" on the login page
• Enter your email address (if you provided one during registration)
• Check your email for a password reset link
• Follow the link and create a new password
• Alternatively: Contact us at support@pandawallets.com

Yes, you can request account deletion by contacting support@pandawallets.com. Before deleting your account:

• Withdraw all cryptocurrency from your wallets
• Ensure no pending transactions or active smart contracts
• Save your seed phrase if you want to access funds later
• Understand that account deletion is permanent and irreversible

We will permanently delete your account data within 30 days in compliance with GDPR.

PandaWallets currently supports three major cryptocurrencies:

• Bitcoin (BTC) - The original and most widely adopted cryptocurrency, perfect for secure value storage and peer-to-peer transactions
• Ethereum (ETH) - The leading smart contract platform, enabling decentralized applications and future smart contract deployments
• Tether USDT (ERC-20) - A stablecoin pegged to the US Dollar, providing price stability for your holdings. Note: USDT uses the same Ethereum address as ETH

These three cryptocurrencies cover the essential use cases: Bitcoin for value storage, Ethereum for smart contracts and DeFi, and USDT for stable value during market volatility.

We're constantly evaluating new cryptocurrencies to add based on user demand, security considerations, and market adoption.

This feature is currently in development and will be available soon!

We're working on implementing wallet import functionality that will allow you to:

• Import your existing 12-word BIP39 seed phrase from other wallets
• Restore your cryptocurrency balances automatically
• Maintain complete security - your seed phrase will be processed client-side in your browser and never stored on our servers
• Access your funds across multiple wallet applications

For now: Create a new wallet with PandaWallets and transfer your funds from your existing wallet. You can always keep your existing wallet active on other platforms.

Want to be notified when this feature launches? Contact us at support@pandawallets.com

While our complete codebase is not currently open source, we use industry-standard open-source cryptographic libraries:

• bitcoinjs-lib for Bitcoin operations
• ethers.js for Ethereum operations
• bip39 for seed phrase generation
• bcrypt for password hashing

We're committed to transparency and may open-source components in the future.

PandaWallets works on all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge
• Brave

For best security and performance, always use the latest browser version.

Yes! PandaWallets operates in compliance with applicable cryptocurrency regulations. We:

• Comply with GDPR for European users
• Follow data protection laws
• Implement anti-fraud measures
• Operate transparently and ethically
• Respect user privacy and anonymity within legal bounds

However, users are responsible for complying with their local laws regarding cryptocurrency ownership and transactions.

As a non-custodial wallet provider, we operate differently from exchanges and custodial services. Since we never hold user funds, many traditional financial regulations don't apply. However, we:

• Operate in compliance with digital asset guidelines
• Follow best practices for data protection
• Implement robust security measures
• Act as escrow agents when requested (with regulatory compliance)

Tax laws vary by jurisdiction. In many countries, cryptocurrency transactions are taxable events. You may need to report:

• Capital gains from cryptocurrency sales
• Income from cryptocurrency received as payment
• Smart contract settlements and compensation